Project Details
After managing their own IT – the responsibility of the Carlile Dowling business manager – Carlile Dowling decided to outsource their IT to dedicated experts. They selected GCT for this job.
Carlile Dowling Lawyers
After managing their own IT – the responsibility of the Carlile Dowling business manager – Carlile Dowling decided to outsource their IT to dedicated experts. They selected GCT for this job.
Customer Details
Carlile Dowling is a legal firm based in Napier providing a full range of legal services. Interestingly, it is one of the earliest known legal firms in the region, Carlile Dowling (operating under a different name) originates back to 1874.
Sector: Legal services
Employees: 24
GCT customer from: 2008
Customer problem: Requirement to outsource technology infrastructure and IT
With GCT you get broad industry experience and a provider that advises on and provides hardware and software solutions and ongoing maintenance and support.
Michael Morgan, Carlile Dowling Partner
Solution
Responsible for technology, but without a technology background, Michael Morgan relies on GCT as his technology partner to provide turnkey solutions. A relationship spanning 15 years to date, GCT have managed multiple server, network, and PC refreshes for Carlile Dowling and manage their monthly IT requirements, provide day-to-day business IT support, and managed IT resiliency.
“GCT exceeded expectations with Cyclone Gabrielle. I don’t know how many providers would say ‘come and set up in our office.
During Cyclone Gabrielle, Carlile Dowling was isolated with no power. They were unable to operate so GCT kicked into gear moving their Napier based server to the GCT – generator-backed – Data Centre in Hastings and very quickly, the business was operational again. GCT gave the Carlile Dowling team space in the GCT Hastings office until power was restored to Napier. Then, when the power to Napier was back on, GCT got their Napier office up and running.
“The help during Cyclone Gabrielle was one of the things that established the true value of us having an external provider and in particular, the value of the relationship. I would now never contemplate bringing things back in house.
The help during Cyclone Gabrielle was one of the things that established the true value of us having an external provider and in particular, the value of the relationship. I would now never contemplate bringing things back in house.
Michael Morgan, Carlile Dowling Partner
Services
- Hardware and software recommendations and refreshes
- Business IT support
- Monthly managed services: active service management, managed backups, Microsoft subscriptions, antivirus subscriptions, internet and phone services
- Managed IT resiliency: recovery of services into the GCT Data Centre on demand
“Week in week out, GCT is very good at maintenance and they’re fast in their response to IT issues that arise – that’s what we like.
Results
Safeguarding against future natural disasters or crises, Carlile Dowling is now equipped with a managed IT resiliency service from GCT. This provides a recovery service into the GCT Data Centre on demand and ultimate peace of mind – something GCT recommends all customers should consider.
“It gave us resilience and comfort that we could proceed and people could resume work. We now feel we have a degree of robustness against future natural disasters.
With staff working differently, more part time people, flexible hours, and work from home, GCT moved the business to be mostly cloud-based, enabling greater flexibility for staff and efficiencies for the business. Day-to-day business operations are enabled with GCT internet and phone services and supported by continuous business-level IT support. Business continuity is supported with active service management, antivirus and managed backups.
“GCT has good people, straightforward and honest. As a whole they are competent, able to deliver, and at an acceptable price.”
GCT is there to get a good result for you and they're not exclusively focused on their profitability. We trust them. Our experience has been excellent and we recommend them to other businesses.